General Questions

1. Who needs Anti-Money Laundering Certification?

AML Certification is mandatory for all individuals exposed to the potential risk of money laundering or terrorist financing activities within a casino or RECs. This includes Registered Gaming Workers who are employed in a casino or Racing Entertainment Centre and key personnel of the AGLC.

2. Do casino volunteers need to have Anti-Money Laundering Certification?

Casino volunteers are not required to be AML Certified. The Registered Charity Advisor that the charity hires for their casino event will be AML Certified. In addition to the Charity Advisor being AML certified, all charities will receive an AML information package, and the Advisor will review AML policies and procedures at the beginning of each scheduled shift that a volunteer works.

3. How do I get my Anti-Money Laundering certificate?

The AML Certification Elearning course is available at no charge at www.aglc.ca

4. Is the program offered in other languages?

At this time, the Anti-Money Laundering Certification online program is offered in English only (course and the exam).

Audio has been added to the program for people who prefer to learn through listening. You can choose to do the program with or without the text being read out loud. Use the audio buttons to turn the audio off, on, pause or replay it.

5. I need to get certified quickly. How much time does the Anti-Money Laundering Certification online course take to do?

Most people find it takes about 1 hour to read through the course content, and write the exam. Your understanding of the information, comfort with online learning, and personal schedule will also affect how quickly you finish the course.

6. I need to get my Anti-Money Laundering Certification/renew my Certification. How much time do I have to get certified?

All Registered Gaming workers must be AML certified prior to working in a casino and must recertify every 2 years.

General Administration

7. My certificate is lost/has been stolen. How do I get a replacement?

You can download a certificate on the Online Training page.

8. I can't remember my email address. The message on the screen says, "Account not found." "This is not an online account." "This account is not enabled." when I am trying to sign in.

Contact the Anti-Money Laundering Certification office for help in regaining access to your account. Toll-free in Alberta, we can be reached at 1-800-272-8876, Mondays through Fridays, from 8:15 am until 4:00 pm.

9. How do I create an account?

Visit AMLcertification.aglc.ca and click on the "Create Account" hyperlink. Enter your information into the fields on the Account Registration page. Check the each field to make sure the information is complete, up-to-date and correct, then click on "Submit".

10. What is a Registered Gaming Worker Number?

A Registered Gaming Worker Number is assigned if you work at a casino or a racing entertainment centre (REC) as a Registered Gaming Worker (see your approval letter).

Only Registered Gaming Workers employed in a casino or REC must be AML certified.

11. My company's name does not appear on the list. What do I do?

If your company name still does not appear, or if you haven't been hired yet, type "Unknown" and allow a moment for it to appear in the drop-down menu below. Choose "Unknown" from the list and move on to the next step of registration.

12. I forgot my password. How can I log into my account?

To retrieve your password, click on the "Forgot your password?" link at AMLcertification.aglc.ca. Follow the on-screen instructions. If you do not remember the email address assigned to your account, contact the Anti-Money Laundering Certification office.

After signing in, you can change your password on your Personal Information page. Click on the [Edit] hyperlink beside the information you want to change. Follow the on-screen instructions.

13. How do I update my address, place of employment or other account info?

You can update the information fields on your Personal Information page, with some exceptions (Name, Date of Birth).

If your name or date of birth needs to be corrected, send an email to AMLcertification.aglc.ca. Include your legal name and Anti-Money Laundering Certification Registration Number in the subject line of your email. Please be sure your correct date of birth is included with your request. The Anti-Money Laundering Certification office will make the correction for you.

You can change the information in almost all of the other fields. Log into your Anti-Money Laundering Certification account with the email address and password you assigned to it. Click on the "My Account" menu tab to find your Personal Information page. Click on the [Edit] hyperlink(s) beside the information you want to change. Be sure what you have entered is correct, complete, and up-to-date.

If you do not remember the email address assigned to your account, contact the Anti-Money Laundering Certification office. If you cannot recall your password, retrieve it by clicking on the "Forgot Your Password?" link at AMLCertification.aglc.ca. Follow the on-screen instructions.

14. I am under 18. Can I get my Anti-Money Laundering Certificate?

If you are under 18 years of age, it is against the law for you to be employed within a casino or REC.

Industry workers can complete AML certification at any age in anticipation of obtaining employment within the industry once they are 18 years old.

15. How do I change my name on my account?

Send an email to aml@aglc.ca. Include your legal name and Anti-Money Laundering Certification Registration Number in the subject line of your email. Please be sure your correct date of birth is included with your request. The Anti-Money Laundering Certification office will make the correction for you.

16. My birthdate is wrong. How do I fix it?

Send an email to aml@aglc.ca. Add your legal name and Anti-Money Laundering Certification Registration Number in the subject line of your email. Include your correct birthdate in the body of the email and the Anti-Money Laundering Certification office will make the correction for you.

17. How much does it cost to take the Anti-Money Laundering Certification program?

The Anti-Money Laundering Certification program is offered at no-charge.

Online Training

18. What minimum system requirements does my computer/device need for me to take the Anti-Money Laundering Certification online?

The minimum system requirements are:

  • Windows XP and newer; Mac OS 10.3 and newer
  • Internet Explorer 9, Mozilla Firefox 12, Google Chrome 18, or Safari 5, and newer
  • Adobe Flash version 9 or higher to play the SMART Programs videos
  • Adobe Acrobat Reader, free download
  • Sound card and speakers are recommended
  • High speed internet is recommended

NOTE: Security settings and/or other restrictions placed on computers in public places or businesses may restrict users' access to some course content, the online exam or limit some functions on the Anti-Money Laundering Certification website. Contact the IT professional at your workplace for assistance or use a computer/wireless device without these restrictions. Browsers not listed above may not display program content correctly.

19. How do I start my AML Certification?

Go to AMLcertification.aglc.ca and sign in. If you cannot recall your password, retrieve it by clicking on the "Forgot Your Password?" link at AMLcertification.aglc.ca. Follow the on-screen instructions.

After signing in, choose "Program Options" from the menu, and then "Online Training" from the drop-down menu. Click on "Step 1: View Course" to begin. All of the program material, including the certification agreement, online exercises, unit tests and questionnaire, must be completed before you can choose "Step 2: Take Exam".

20. I just enrolled in the online Anti-Money Laundering Certification course. How many days do I have to get certified before the program is dropped from my account?

You have 30 days to go through the program, pass the exam and get certified. Check your online training page to see the last date of program access. If you have not successfully completed the program, online assignments, unit tests, questionnaire and final exam by that date, the online program will be dropped from your account.

If you have valid Anti-Money Laundering certification, you can view the program for two (2) years less 60 days from the date your certificate was issued. An email will be sent to the email address on your account sixty (60) days before the expiration date on your certificate, as a recertification reminder.

21. Do I have to finish the course in one sitting?

No, you may enter and exit the course, sign in and out of your account, etc. as often as you like within 30 days of online course activation. Access to your program is dropped 30 days after activation. Please see the Online Training page to view the last date of access.

Online Exam

22. I am ready to take my Ant-Money Laundering Certification test, but can't find it on the website. Where is it?

After signing in, choose "Program Options" from the menu, and then "Online Training" from the drop-down menu. You will be able to click on "Step 2: Take Exam" after the program material, certification agreement, online exercises, unit tests and questionnaire have been completed (see "Step 1: View Course").

23. How long is the test? Is there a time limit?

The exam consists of 26 multiple choice questions. You have 30 minutes to complete the exam.

24. Once I start the test, can I exit and come back later?

If you accidentally close the test window, you will be able to reopen it if the time limit has not expired.

The test is not an open book exam. Once you start the exam timer, you cannot go back in the course to look for answers to the questions. Read through the test questions carefully to be sure you understand what it is asking. Then read through each of the four possible answers. Choose the best answer.

If you have additional time left, review your answers. Click on the "Submit" button when you are satisfied with your answers and want to submit your test for marking.

25. Does the test need to be supervised?

The Anti-Money Laundering Certification online test does not need to be supervised.

26. How do I know if I passed?

When you submit your online exam, a message should appear on screen within a few seconds stating that you have passed or that you did not pass. You can also check the Completion Status page of your account.

A mark of 75% or higher is needed to get your Anti-Money Laundering Certification.

27. If I failed the test, can I take it again?

You have 3 attempts to pass the final exam. You may take the test again right away if you did not pass. If you fail the exam 3 times, you must re-enroll in the course and start over.

To view the details of your last exam attempt, sign in to your account and click on the Completion Status page. Click directly on the test score to find out what sections of the course need more review. Take some time to look through these sections before trying the exam again. The AML Certification office is unable to provide feedback on individual test questions.

28. Can I review the course before I take the test again?

Yes. The course can be accessed through "Step One: View Course" on the Online Training page. Click on the "Contents" button to find the section(s) you'd like to review.

29. Who can see my marks?

Details about your test attempts belong to you, the registrant. Your scores and the details about them can be viewed from the Completion Status page after you log in. Administrators of the Anti-Money Laundering Certification program and AGLC inspectors have access to this information to administer the programs, confirm program completion and meet regulatory requirements.

The AGLC does not share information with third parties without your consent. For more information, please see the Privacy Statement page of this site. To protect the security of your information, do not share your login or password with anyone.

Recertification

30. Does Anti-Money Laundering Certification training expire?

Yes, all Anti-Money Laundering Certifications are valid for 2 years. An email is sent to the address on your account to advise that your certification is due to expire within 60 days.

To recertify, you must complete the course and pass the exam. Upon successful completion, your certification is valid for another 2 years.

31. How do I re-take the course if my training has expired? How do I recertify?

You can use the same account you had when you were last certified. If you do not remember the email address assigned to your account, contact the AML Certification office. If you cannot recall your password, retrieve it by clicking on the "Forgot Your Password?" link at amlcertification.aglc.ca. Follow the on-screen instructions.